Amazon began contacting customers affected by the PlayStation 5 theft issue on launch day and is offering a priority order for a replacement. But as all affected orders were refunded en masse last week, that means customers will have to accept a new £ 449.99 charge.

One of the affected customers, Push Square CEO Anthony Dickens, shared the email he received from Amazon via Twitter. In the message, Amazon indicates a deadline of 11:59 pm UK time Saturday 5th December, so customers will have to accept or not by that deadline.

To resolve the issue, you will need to contact Amazon via its website or by phone. After that, the bulk of the work should be done. ” Please note that this offer is only intended to replace the PlayStation 5 you have ordered, ” reads the Amazon email. ” Cannot be transferred to another customer and cannot be used to purchase additional PlayStation 5 units .”